Survey Shows Preventive Care Initiative for Vantage Medical Group Patients Gets High Marks and Results in Healthier Behaviors.
In order to enhance preventive care for Medicaid patients who live in the Inland Empire, Southern California, agilon health’s Quality Improvement Team (QI) called patients and scheduled their yearly health exams and preventive screenings, made reminder calls and often arranged their transportation for office visits. Because of the QI initiative, Vantage Medical Group Medicaid patients were able to receive additional preventive healthcare. In a survey of 760 of these patients, respondents said they were satisfied with the extra attention and assistance. The survey resulted in a *Net Promoter Score (NPS) of 84, which reflects a very strong likelihood that they would recommend the services to a friend. Scores greater than 50 are considered excellent, and an 84 NPS exceeds the scores reported by many Fortune 500 companies. In addition, more than 70% of respondents indicated that positive health behaviors would result from their experience. More detailed survey results are available here.
*Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm’s customer relationships and is also used to gauge employee satisfaction. NPS has been widely adopted with more than two-thirds of Fortune 1000 companies using the metric.