Buffalo Medical Group Keeps Patients Safe by Treating One-Third of All Patients Through Telemedicine
Buffalo Medical Group, one of the agilon health’s newest partners, has also become a market leader in telehealth offerings. One-third of the primary and specialty care patients who aren’t coming into their doctor’s office has shifted to virtual appointments. Physicians have acknowledged that telehealth visits have worked surprisingly well, allowing them to help patients in several ways from routine care to managing kidney stones without needing an emergency room visit.
Recently, Buffalo Medical Group was interviewed by The Buffalo News, a daily newspaper of the Buffalo–Niagara Falls metropolitan area. Here is the excerpt from the article:
Buffalo Medical Group is seeing about one-third of the typical volume of patients it sees face to face, said Dr. John C. Notaro, its medical director.
Of the primary and specialty care patients who aren’t coming into their doctor’s office, one-third of them have shifted to appointments handled over video or phone calls, he said.
Patients are showing an openness to telehealth that he and other group officials believe will continue to grow after the Covid-19 pandemic eases.
“We are slowly but surely as an organization moving in that direction,” said CEO Dan Scully, noting that 200,000 people use the practice’s patient portal for online health records.
Notaro said he is surprised at what can be done through a video call. He was able to virtually diagnose diverticulitis, an intestinal inflammation, in one of his elderly patients. The patient’s history played a role in guiding him to the right diagnosis, he said, but it’s an example of where medicine is headed.
“That’s a totally new paradigm,” said Notaro, who also pointed to the example of a urologist who coached a patient through a kidney stone without requiring an emergency room visit.